Mobility Scooter User Refused Service at Drive Thru on Reopening Day

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Mobility scooter rider who was first in queue when McDonald's Drive Thru reopened was told 'It's not a vehicle, we're not serving you' | The Scarborough News
article on the incident and the larger issue of accessibility for those using mobility scooters.

On the day of its reopening, McDonald’s Drive Thru in Scarborough saw its share of enthusiastic customers lining up for their favorite meals. However, one customer who relies on a mobility scooter for getting around, was left feeling frustrated and humiliated after being told that the Drive Thru doesn’t serve mobility scooters.

The incident took place on Monday morning, when 72-year-old Maureen Partridge arrived at the McDonald’s Drive Thru on her mobility scooter, hoping to be able to place her order like other customers. However, despite being first in line, she was refused service, with the employee at the window telling her, “It’s not a vehicle, we’re not serving you.”

Partridge, who lives alone and has mobility issues due to her arthritis, felt humiliated by the incident and tearfully asked the employee how she was supposed to order food if she couldn’t leave her scooter. She was eventually able to get her meal after a passerby helped her place the order in-store, but the experience left her feeling angry and upset.

“I felt so embarrassed and degraded. I’ve never been treated like that before. The girl in the Drive Thru didn’t seem to have any understanding of my situation,” Partridge told The Scarborough News.

The incident has once again drawn attention to the issue of accessibility for those using mobility scooters. While many businesses have made changes to be more inclusive, there are still instances where those with mobility issues face obstacles in accessing services and facilities.

A spokesperson for McDonald’s responded to the incident, stating that they are investigating the matter and that it is not their policy to exclude any customers based on their mobility needs.

“We are sorry to hear about Ms. Partridge’s experience and are investigating this matter. McDonald’s Drive Thru lanes are designed to accommodate all types of vehicles including those adapted for disability use, and it is not our policy to refuse service to any customer on the basis of their mobility vehicle,” the spokesperson said.

The incident has also prompted many to call for better education and training for frontline staff at businesses, in order to ensure that they are equipped to interact with customers who may have different needs and abilities.

“We need to see businesses investing in training and education for their employees, so that they understand how to accommodate customers who may have disabilities or mobility needs. No customer should be left feeling as though they are not wanted or that they are somehow a burden on the business,” said a spokesperson from Disability Rights UK.

The incident has also become a reminder of the ongoing discrimination and exclusion that people with disabilities continue to face in their daily lives. According to recent statistics, around 13.9 million people in the UK have some form of disability, and yet they are often overlooked or excluded from various aspects of society.

As the conversation around accessibility and inclusivity continues to grow, it is important for businesses and communities to reassess their practices and ensure that everyone is able to access services and opportunities without any obstacles or discrimination.

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